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POLICIES Our sculptures are created using skilled hands that truly care about each piece. Each sculpture is hand cast in the UK and not by a machine in a big overseas factory. We carefully package and protect each order to insure the sculpture arrives to you in the same condition it left us. We stand behind our products. If you ever feel, during the life of the piece, that we’ve missed your expectations please let us know. We will be honoured to make it right. |
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RETURNS We are happy to organise a full refund if the model is faulty, broken or simply unwanted. However, if the model is simply unwanted it will be up to the recipient to organise and pay for the return postage, and the refund will be paid upon our receipt of the returned model. Please contact us on +44 (0)1273 251 335 or store@chiselandmouse.com for more details. Chisel & Mouse Unit 1, Hooklands Farm Scaynes Hill West Sussex RH17 7NG |
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PRIVACY POLICY The rights available to individuals in respect of the processing WHO ARE WE? We are Chisel & Mouse. Chisel & Mouse is a trading name of Syclick Limited which is registered in England and Wales No 3842458 at 7-9 The Avenue, Eastbourne, East Sussex, BN21 3YA. VAT No. GB749403615. We can be contacted on +44 (0)1273 251 335 or store@chiselandmouse.com or Chisel & Mouse Unit 1, Hooklands Farm Scaynes Hill West Sussex RH17 7NG We are registered with the Information Commissioner’s Office under registration reference Z5219430. WHAT INFORMATION DO WE COLLECT? We collect information from you when you place an order, subscribe to our mailing list, or respond to a communication such as e-mail. When you place an order for our goods or services we will ask you for your name, e-mail address, mailing address, phone number, and payment information. If you need the order to be delivered to someone other than yourself then we will ask you for their name, mailing address and phone number. Our legal basis for collecting and processing this information is contractual, i.e. to fulfil the order. When you subscribe to our mailing list we will ask you for your name and email address. Our legal basis for collecting and processing this information is your consent. You have the right to remove your consent and can unsubscribe as detailed below. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them. HOW DO WE USE YOUR INFORMATION? We use the information we collect from you when you place an order to fulfil that order, i.e. to collect payment, to deliver the goods, to comply with the laws of England and Wales, etc. We will retain this information for our record keeping. We use the information we collect from you when you subscribe to our mailing list to periodically send you emails about our products and offers. If you no longer wish to receive these emails you can use the MailChimp functionality to unsubscribe or you can ask us to do this for you by sending an email to store@chiselandmouse.com. We will retain this information unless you unsubscribe. DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to outside parties for marketing, advertising, or other uses. HOW DO WE PROTECT VISITOR INFORMATION? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All information you supply is transmitted via Secure Socket Layer (SSL) technology and can only be accessed as stated above. DO WE USE COOKIES? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone.. THIRD PARTY LINKS In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). CHANGES TO OUR POLICY If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on April 6, 2018. YOUR RIGHTS You have many rights under the General Data Protection Regulation. We’ve tried to list out below the rights which are applicable to our business. For full details of your rights please see the Information Commissioner’s Office website at ico.org.uk. You have the right to be informed about the collection and use of your personal data. This is what we are doing in this privacy statement and in the just-in-time notices at the points of data collection. You have the right to access your personal data and supplementary information, and to be aware of and verify the lawfulness of the processing. You have the right to have inaccurate personal data rectified, or completed if it is incomplete. You have the right to erasure, also known as ‘the right to be forgotten’. This right is not absolute and only applies in certain circumstances. You have the right to request the restriction or suppression of your personal data. This right is not absolute and only applies in certain circumstances. You have the right to object to our processing of your personal data. If you would like to make a request based on your rights please contact us. You have the right to lodge a complaint about us with a supervisory authority. In the United Kingdom the supervisory authority is the Information Commissioner’s Office (ico.org.uk). |
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TERMS AND CONDITIONS Use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. COMPANY Chisel & Mouse is a trading name of Syclick Limited which is registered in England and Wales No 3842458 at 7-9 The Avenue, Eastbourne, East Sussex, BN21 3YA. VAT No. GB749403615. COPYRIGHT The Chisel & Mouse products shown on this site are the copyright of Chisel & Mouse under the laws of England and Wales. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Chisel & Mouse or to purchase Chisel & Mouse products. TRADEMARK All trademarks, service marks and trade names of Chisel & Mouse used in the site are trademarks or registered trademarks of Chisel & Mouse WARRANTY DISCLAIMER This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Chisel & Mouse disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Chisel & Mouse does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Chisel & Mouse does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. LIMITATIONS AND LIABILITIES Chisel & Mouse shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Chisel & Mouse has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. TYPOGRAPHICAL ERRORS In the event that a Chisel & Mouse product is mistakenly listed at an incorrect price, Chisel & Mouse reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Chisel & Mouse reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chisel & Mouse shall issue a credit to your credit card account in the amount of the incorrect price. TERMS; TERMINATION These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Chisel & Mouse without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. NOTICE Chisel & Mouse may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Chisel & Mouse. MISCELLANEOUS Your use of this site shall be governed in all respects by the laws of England and Wales without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Chisel & Mouse products) shall be in the courts of England and Wales. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Chisel & Mouse products) must be commenced within one (1) year after the claim or cause of action arises. Chisel & Mouse's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Chisel & Mouse may assign its rights and duties under this Agreement to any party at any time without notice to you. USE OF SITE Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Chisel & Mouse or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. PARTICIPATION DISCLAIMER Chisel & Mouse does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Chisel & Mouse is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Chisel & Mouse reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Chisel & Mouse in its sole discretion. INDEMNIFICATION You agree to indemnify, defend, and hold harmless Chisel & Mouse, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. THIRD-PARTY LINKS In an attempt to provide increased value to our visitors, Chisel & Mouse may link to sites operated by third parties. However, even if the third party is affiliated with Chisel & Mouse, Chisel & Mouse has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Chisel & Mouse. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Chisel & Mouse seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). |