ONLINE TERMS AND CONDITIONS

RETURNS

The following returns policy does not apply to bespoke models.

We are happy to organise a full refund for online purchases - if the model is faulty, broken or simply unwanted. However, if the model is simply unwanted it will be up to the recipient to organise and pay for the return postage, and the refund will be paid upon our receipt of the returned model.

Please contact us on +44 (0)1273 251 335 or store@chiselandmouse.com for more details.

Chisel & Mouse
Unit 1, Hooklands Farm
Scaynes Hill
West Sussex
RH17 7NG


TERMS AND CONDITIONS

COMPANY

Chisel & Mouse is a trading name of Syclick Limited which is registered in England and Wales No 3842458 at 7-9 The Avenue, Eastbourne, East Sussex, BN21 3YA. VAT No. GB749403615.

LIMITATIONS AND LIABILITIES

Chisel & Mouse shall not be liable for any special or consequential damages that result from the performance of its products or website, even if Chisel & Mouse has been advised of the possibility of such damages.

LAW & JURISDICTION

Your use of this site, including but not limited to the purchase of Chisel & Mouse products, shall be governed in all respects by the laws of England and Wales and you agree that jurisdiction over and the venue of any legal proceeding directly or indirectly arising from this shall be in the courts of England and Wales.

MODEL HANDLING

Models are easily broken and require gentle handling and proper maintenance. A model should be kept away from direct sunlight and in a controlled environment at room temperature. Chisel & Mouse does not provide a warranty for fabricated models and does not accept responsibility for the damage occurred as a result of poor maintenance and handling.

REFERENCE MATERIALS

All reference materials must be submitted by the Customer. The Customer is fully responsible for legality, content, and accuracy of submitted reference materials.

NON-DISCLOSURE

All reference materials, sketches, drawings, 3D data, images and descriptions submitted for quotation purposes and production will be considered confidential by default and will not be disclosed to a third party regardless of whether a prospective job will be awarded to Chisel & Mouse or not.

DELAYS

If Chisel & Mouse utilise the services of outside manufacturers and suppliers then it cannot be held responsible for change of time of order turnaround or other terms and conditions of outside and third party providers. Chisel & Mouse is not responsible for delays in project’s fabrication caused by Customer’s actions. Chisel & Mouse reserve the right to put on hold project fabrication due to delay with receiving of progress payment or provision of requested reference materials.

FORCE MAJEURE

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Chisel & Mouse or to such variation as it may find necessary as a result of force majeure.

COPYRIGHT

The Chisel & Mouse products shown on this site are the copyright of Chisel & Mouse under the laws of England and Wales. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Chisel & Mouse or to purchase Chisel & Mouse products.

TYPOGRAPHICAL ERRORS

In the event that a Chisel & Mouse product is mistakenly listed at an incorrect price, Chisel & Mouse reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. Chisel & Mouse reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order cancelled, Chisel & Mouse shall issue a credit to your credit card account in the amount of the incorrect price.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Chisel & Mouse may link to sites operated by third parties. However, even if the third party is affiliated with Chisel & Mouse, Chisel & Mouse has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Chisel & Mouse. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Chisel & Mouse seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

PRIVACY POLICY

The rights available to individuals in respect of the processing

WHO ARE WE?

We are Chisel & Mouse. Chisel & Mouse is a trading name of Syclick Limited which is registered in England and Wales No 3842458 at 7-9 The Avenue, Eastbourne, East Sussex, BN21 3YA. VAT No. GB749403615.

We can be contacted on +44 (0)1273 251 335 or store@chiselandmouse.com or
Chisel & Mouse
Unit 1, Hooklands Farm
Scaynes Hill
West Sussex
RH17 7NG


We are registered with the Information Commissioner’s Office under registration reference Z5219430.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you place an order, subscribe to our mailing list, or respond to a communication such as e-mail.

When you place an order for our goods or services we will ask you for your name, e-mail address, mailing address, phone number, and payment information. If you need the order to be delivered to someone other than yourself then we will ask you for their name, mailing address and phone number. Our legal basis for collecting and processing this information is contractual, i.e. to fulfill the order.

When you subscribe to our mailing list we will ask you for your name and email address. Our legal basis for collecting and processing this information is your consent. You have the right to remove your consent and can unsubscribe as detailed below.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

HOW DO WE USE YOUR INFORMATION?

We use the information we collect from you when you place an order to fulfill that order, i.e. to collect payment, to deliver the goods, to comply with the laws of England and Wales, etc. We will retain this information for our record keeping.

We use the information we collect from you when you subscribe to our mailing list to periodically send you emails about our products and offers. If you no longer wish to receive these emails you can use the MailChimp functionality to unsubscribe or you can ask us to do this for you by sending an email to store@chiselandmouse.com. We will retain this information unless you unsubscribe.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to outside parties for marketing, advertising, or other uses.

HOW DO WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All information you supply is transmitted via Secure Socket Layer (SSL) technology and can only be accessed as stated above.

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone..

THIRD PARTY LINKS

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on April 6, 2018.

YOUR RIGHTS

You have many rights under the General Data Protection Regulation. We’ve tried to list out below the rights which are applicable to our business. For full details of your rights please see the Information Commissioner’s Office website at ico.org.uk.

You have the right to be informed about the collection and use of your personal data. This is what we are doing in this privacy statement and in the just-in-time notices at the points of data collection.

You have the right to access your personal data and supplementary information, and to be aware of and verify the lawfulness of the processing.

You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

You have the right to erasure, also known as ‘the right to be forgotten’. This right is not absolute and only applies in certain circumstances.

You have the right to request the restriction or suppression of your personal data. This right is not absolute and only applies in certain circumstances.

You have the right to object to our processing of your personal data.

If you would like to make a request based on your rights please contact us.

You have the right to lodge a complaint about us with a supervisory authority. In the United Kingdom the supervisory authority is the Information Commissioner’s Office (ico.org.uk).





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BESPOKE PROJECTS TERMS AND CONDITIONS

LIMITATIONS AND LIABILITIES

Chisel & Mouse shall not be liable for any special or consequential damages that result from the performance of its products, even if Chisel & Mouse has been advised of the possibility of such damages.

LAW & JURISDICTION

This contract shall be governed in all respects by the laws of England and Wales. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of this contract shall be in the courts of England and Wales.

MODEL HANDLING

Models are easily broken and require gentle handling and proper maintenance. A model should be kept away from direct sunlight and in a controlled environment at room temperature. Chisel & Mouse does not provide a warranty for fabricated models and does not accept responsibility for the damage occurred as a result of poor maintenance and handling.

REFERENCE MATERIALS

All reference materials must be submitted by the Customer. The Customer is fully responsible for legality, content, and accuracy of submitted reference materials.

NON-DISCLOSURE

All reference materials, sketches, drawings, 3D data, images and descriptions submitted for quotation purposes and production will be considered confidential by default and will not be disclosed to a third party regardless of whether a prospective job will be awarded to Chisel & Mouse or not.

DELAYS

If Chisel & Mouse utilise the services of outside manufacturers and suppliers then it cannot be held responsible for change of time of order turnaround or other terms and conditions of outside and third party providers. Chisel & Mouse is not responsible for delays in project’s fabrication caused by Customer’s actions. Chisel & Mouse reserve the right to put on hold project fabrication due to delay with receiving of progress payment or provision of requested reference materials.

FORCE MAJEURE

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Chisel & Mouse or to such variation as it may find necessary as a result of force majeure.

CANCELLATION

Cancellation of an order can be made by the Customer at any time. In the event of the Customer canceling an order Chisel & Mouse will not be required to refund any payments already made by the Customer and Chisel & Mouse will be entitled to be reimbursed by the Customer for any costs and expenses incurred beyond the value of any payments already received.

ADDRESS

Chisel & Mouse, Unit 1 Hooklands Farm, Scaynes Hill, West Sussex, RH17 7NG, UK.
+44(0)1273251335
store@chiselandmouse.com Company Reg. No: 3842458
VAT No: GB749403615
EORI No: GB749403615000

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